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Shimla’s NRI Family Recalls Cruel Joke Played by KLM Airlines Amid Corona Crisis   

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Shimla NRI Family stopped fro boarding flight

Shimla-With his wife and his three-year-old-daughter Arvind, an NRI, had to travel to Delhi from Shimla and then back from Delhi to Shimla, risking their lives by traveling amid COVID-19 crisis. The family has permanent residency of Norway and, was to catch their flight (KLM Airlines) on May 5, 2020. It was a special flight to Europe and the family had the permission of the Norwegian embassy. They had booked the flight after receiving written permission issued by the embassy informing them about the special flight.

However, on reaching the Indira Gandhi International Airport, the staff of KLM Airlines did not let the family board the flight. Alongiwth this family, several other Indians were prohibited from boarding the same flight despite all permissions. They were not shown any directions or orders prohibiting their travel to Europe.

But that was not all. What happened after the family returned to Shimla was the real joke.

While speaking to Himachal Watcher telephonically, Arvind termed it mental and physical harassment and racial discrimination they faced at the hands of the KLM staff. He had also recorded a video at the Airport, which he shared with HW.

Here is the whole story in Arvind’s Own Words:

‘’My heart laments to share what happened with us on the night of 4th May. I along with my family (wife and 3 years daughter) had a KLM flight( KL872) from Delhi to Amsterdam at 3.00 am on 5th May. We travelled almost 400 KM from Shimla to Delhi on 3rd May in the lockdown period to board the aforesaid flight. However, to our surprise, we were not allowed to board the KLM flight KL872 despite I being Permanent Residency holder of Norway.

The reason given to us was that due to some changes in regulations it is not allowed for us to board the flight as we don’t have EU passports, neither do we have someone in our blood relation who has an EU passport. While I booked a flight from the KLM website on 27th April, no such information or regulation was there. Neither were we informed by the KLM authorities by phone about the changes regulation. The KLM staff was not at all friendly especially Duty Station Manager Mr Ajay Goel did not help us in any way, rather he created unnecessary hassles. When we asked Mr. Ajay Goel to show us the regulation which he was referring to, he did not show it to us saying it was confidential.

Thus, violating the Right to Information (RTI) act 2005. Although the Norwegian Embassy representative also intervened and told Mr. Ajay Goel that the embassy had special permission for us from Ministry of External Affairs to board the flight, but still we were refuted by Mr. Ajay Goel to board the flight.

Shimla NRI Family 2

In response to Mr. Ajay Goel’s aberrant behaviour of not providing us any written documentation for not allowing us to board the flight, I had to film a small video as evidence for my future reference. We risked our lives during Covid-19 to reach Delhi from Shimla all for nothing. On top of that, we were told to leave the airport at 3.00 am without any assistance from KLM.

Thereafter we had to book a taxi back to the hotel and also back to Shimla (400km back). Furthermore, now we are home quarantined deprived of our freedom for 14 days and constantly under the fear of being a COVID carrier, due to irresponsible behaviour and attitude of KLM employees on duty.

To further aggravate the situation, I received a call from KLM customer care on 07th May, stating that the rule has now changed, hence we can now travel on the next flight scheduled on 10th May. However, I still doubt the verity of the statement made by KLM customer care.

This entire incident has affected me and my family, mentally, physically and financially, hence , I demand justice from the authorities and concerned people especially KLM India.

Arvind has also filed a complaint against the KLM staff and claimed damages on account of mental agonies and physical harassment/abuses/ racial discrimination.

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Possible Causes of Air India Flight AI171 Crash in Ahmedabad: Expert Insights and Historical Comparisons

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New Delhi- On June 12, 2025, Air India Flight AI171, a Boeing 787-8 Dreamliner, crashed seconds after takeoff from Sardar Vallabhbhai Patel International Airport in Ahmedabad, India, en route to London Gatwick Airport. The disaster, which killed 241 of the 242 passengers and crew and at least 24 people on the ground, is under investigation by India’s Aircraft Accident Investigation Bureau (AAIB) with international support. The aircraft issued a Mayday call and lost signal at 625 feet.

Potential Causes of the Crash

Preliminary investigations suggest multiple possible factors, though no definitive cause has been confirmed. CCTV footage shows the aircraft struggling to climb, with its landing gear down and flaps retracted—an unusual configuration for takeoff. Experts cited in Indian news outlets have outlined the following potential causes:

  • Engine Failure: Captain Saurabh Bhatnagar, a former senior pilot, told NDTV, “The take-off was perfect, but just short of retracting the gear, the aircraft started descending, which can only happen if the engine loses power or the aircraft fails to generate lift.” Amit Singh, from Safety Matters Foundation, told Hindustan Times that a compressor failure or sudden power loss could be responsible, noting the aircraft’s abnormal configuration.
  • Systemic Failure: Singh further stated, “That should not have been the case at all,” referring to the retracted flaps and extended landing gear, suggesting issues with flaps or elevators. An aviation expert, Sanjay Lazar told NDTV, “The catastrophic failure to achieve lift occurred at a very low altitude of 825 feet,” indicating a possible mechanical or configuration issue.
  • Human Error: Captain Shakti Lumba, a retired Air India pilot, told The Times of India, “The landing gear was down, and the flaps appeared retracted, which is not the correct configuration for takeoff.” This suggests a potential pilot error in flap settings, though Captain Anupam Banerjee noted in Hindustan Times that the Boeing 787’s warning systems should have alerted the crew to such errors.
  • Environmental Factors: Vipul Saxena told Hindustan Times that strong crosswinds and high temperatures (above 30°C) could have reduced lift, particularly with the aircraft’s 100,000-litre fuel load. Mohan Ranganathan highlighted Ahmedabad airport’s history of bird activity during the monsoon season. Still, Sam Thomas, president of the Airline Pilots Association of India, dismissed dual-engine failure from bird strikes as unlikely, stating, “The probability is one in a billion flying hours.”

The investigation continues, with Air India clarifying that reports of black box recovery remain unconfirmed. The pilots, Captain Sumeet Sabharwal and First Officer Clive Kunder, had over 9,000 combined flying hours, and the aircraft had no reported maintenance issues before the flight.

Other Devastating Plane Crashes

The Air India Flight AI171 crash, with at least 265 fatalities, ranks among the deadliest aviation disasters in recent history. Below is a comparison with other significant crashes worldwide, based on casualty figures and causes, as reported by credible Indian news sources:

  • Malaysia Airlines Flight 17 (2014): 298 fatalities. The Boeing 777 was shot down over Ukraine by a surface-to-air missile, as reported by The Hindu. Unlike AI171, this was a deliberate act of sabotage.
  • Japan Airlines Flight 123 (1985): 520 fatalities. A Boeing 747 crashed into a mountain due to improper repairs on the rear pressure bulkhead, causing explosive decompression, as noted by The Times of India. This mechanical failure contrasts with AI171’s potential engine or configuration issues but highlights maintenance risks.
  • Air India Flight 182 (1985): 329 fatalities. A bomb explosion destroyed the Boeing 747 over the Atlantic Ocean, as covered by Hindustan Times. This terrorism-related incident differs from AI171’s likely technical causes.
  • American Airlines Flight 191 (1979): 271 fatalities. A DC-10 crashed after an engine detached during takeoff due to maintenance errors, as reported by NDTV. This shares similarities with AI171’s possible engine failure or systemic issues during takeoff.
  • Tenerife Airport Disaster (1977): 583 fatalities. Two Boeing 747s collided on a runway due to miscommunication and fog, as documented by The Indian Express. Unlike AI171, this involved human error in ground operations.

The AI171 crash is notable as the first fatal incident involving a Boeing 787 Dreamliner, introduced in 2011 with a previously clean safety record. Its low-altitude failure during takeoff aligns with data indicating that most crashes occur during takeoff or landing, as reported by The Indian Express.

The AAIB is analyzing flight data, pilot actions, and maintenance records to determine whether mechanical failure, human error, or environmental factors were primary contributors. The investigation’s findings will have implications for Air India’s Boeing 787 fleet, which India is considering grounding. Captain A.K. Sachdev, a retired Air Force officer, told The Print, “The rapid loss of altitude points to a critical failure, likely in propulsion or control systems.” The probe will be crucial for enhancing aviation safety protocols.

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Air India Flight AI-171 Crashes in Ahmedabad, Killing Several Passengers

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Ahmedabad | June 12, 2025 – An Air India Boeing 787-8 Dreamliner, operating Flight AI-171 from Ahmedabad to London Gatwick, plummeted shortly after departing Sardar Vallabhbhai Patel International Airport. The aircraft, with 242 people on board—including 230 passengers and 12 crew members—lost altitude moments after reaching approximately 625 feet, crashing into a residential doctors’ hostel in Ahmedabad’s Meghani Nagar neighbourhood.

Emergency response teams are actively searching the wreckage, with numerous casualties reported and many feared trapped. Several survivors with severe injuries have been rushed to local hospitals. Authorities confirmed the aircraft issued a Mayday call seconds before the crash, indicating a critical emergency.

According to Air India officials, the flight carried passengers from multiple countries, including 169 Indian nationals, 53 British nationals, seven Portuguese nationals, and one Canadian. Twelve fire brigades, ambulances, and six National Disaster Response Force (NDRF) units are assisting at the scene, where thick smoke and flames were visible for miles.

Prime Minister Narendra Modi expressed his grief, stating on X, “It is heartbreaking beyond words. In this sad hour, my thoughts are with everyone affected by it.” He added that he is closely coordinating with authorities to support rescue efforts. Air India has established an emergency response center and deployed teams to aid affected families.

The Directorate General of Civil Aviation (DGCA) has initiated an investigation, collaborating with Boeing representatives to determine the crash’s cause. Early speculation by experts suggests a possible bird strike may have impaired the aircraft’s takeoff performance. The incident is believed to be the first fatal crash involving a Boeing 787 Dreamliner.

Ahmedabad airport has halted operations temporarily to facilitate debris removal and the ongoing investigation.

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India Spoils Pakistan’s Drone and Missile Attacks, 16 Civilians, Including 3 Women and 5 Children Killed in Shelling from the Pakistani side

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New Delhi – India on Thursday carried out calibrated military strikes targeting Pakistani air defence infrastructure, in response to an attempted drone and missile attack on multiple Indian military installations during the night of May 7–8. The Ministry of Defence stated that the Indian response was “in the same domain and with the same intensity” as Pakistan’s actions.

According to a statement issued by the Ministry of Defence, Pakistani forces attempted to engage several military targets in northern and western India, including locations in Awantipora, Srinagar, Jammu, Pathankot, Amritsar, Kapurthala, Jalandhar, Ludhiana, Adampur, Bathinda, Chandigarh, Nal, Phalodi, Uttarlai, and Bhuj.

These threats were effectively neutralised by India’s Integrated Counter-Unmanned Aerial Systems (UAS) Grid and Air Defence systems, the statement said. Debris recovered from various sites has confirmed the Pakistani origin of the attempted strikes.

In response, Indian forces on Thursday morning targeted Pakistani air defence radars and related infrastructure. “It has been reliably learnt that an air defence system near Lahore has been neutralised,” the Ministry said, adding that the Indian strikes were proportionate and focused solely on military assets.

The development follows the briefing on Operation Sindoor held on May 7, during which Indian officials described their earlier military actions as “focused, measured, and non-escalatory.” At the time, it was specifically stated that Pakistani military installations had not been targeted, and that any attack on Indian military targets would invite a suitable response.

Meanwhile, Pakistan has escalated ceasefire violations across the Line of Control (LoC), employing mortars and heavy artillery in the Kupwara, Baramulla, Uri, Poonch, Mendhar, and Rajouri sectors of Jammu and Kashmir.

According to the Ministry, sixteen civilians, including three women and five children, have lost their lives due to unprovoked shelling from the Pakistani side. Indian troops responded to suppress and halt further Pakistani fire.

The Indian Armed Forces reiterated their commitment to avoiding escalation, while emphasising that restraint would be maintained “provided it is respected by the Pakistani military.”

The government has yet to issue further details regarding the operational fallout of the counterstrikes, but sources have confirmed that all actions undertaken so far remain confined to military targets and are in accordance with India’s stated position of defensive preparedness and strategic restraint.

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