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Himachal: Read All SOPs for Hotels, Restaurants, Home-Stays and Others Involved in Tourism Industry

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Himachal pradesh - all SOPs for hotel and tourists

Shimla-Queues of vehicles waiting to enter Himachal Pradesh from other States were seen at the Parwanoo barrier on Sunday – a day after the Government opened the State for tourist activity and allowed entry without any pass or permission. The visitors will have to only register themselves on an online portal and furnish a COVID-19 test report not older than 72 hours to confirm they are not infected.  The public and the hoteliers have termed this decision as catastrophic considering the fact that the State is witnessing rapid rise in number of COVID-19 cases with returnees. 

After allowing tourism activity in Himachal Pradesh, the State Government has issued a rigorous 29-page long list of Standard Operating Procedures (SOPs) for opening and operation for hotels, restaurants, B&B, home-stays, taxi drivers, wayside amenities like food outlets/stalls, those offering recreational adventure activities like para-gliding, rafting etc., amusement parks, banqueting, and sightseeing services.  

Considering the SOPs, it appears tourism is not going to be so much fun for both the guests and the staff. 

There are guidelines for almost everything from check-in to check-out like linen count, its allocation, cleaning, disposing of garbage. The SOPs have also mentioned the disinfectant, frequency of cleaning and methods of cleaning for different items/areas.  

Himachal Pradesh - all SOPs for hotels

Then there are guidelines for cleaning and sanitization of bathrooms, doorknobs, elevator, public counter, printers, scanners, tabletops, chair handles, pens, diary files keyboards, mouse pad, tech coffee dispensing machine etc. In case a guest coughs or sneezes, then the two-meter area around the guest would have to be cleaned/sanitized.

All hotels, restaurants, B&B/Homestays must-have thermal guns with which all staff and guests would be scanned daily. Further, the list of must-have items includes hand sanitizers, masks, garbage bags, chemicals for deep cleaning. Hand gloves and gown/apron are only recommended.

 Handling COVID-19 Suspects

The most important part is handling COVID-19 suspects. Hotels can’t deny entry even if someone shows symptoms of the disease. As per the SOPs, the management would have to provide N-95 masks to such suspected patients, offer medical help, send them to their rooms, and monitor their health. If the illness persists, the management would have to lock the room, clean and disinfect the entire floor and reception area. Then, the staff would have to inform the case on the COVID-19 helpline.

The hotels would have to take a lot of details regarding the guest in a given format.

The SOPs also contains several do’s and don’t for guest and staff. Guest in one room can not interact with guests in other rooms.

The hoteliers are also directed to offer online service for check-in which would include scanning QR code by guests for filling details in an online form that also allows uploading required documents. The form should appear on the screen of receptionist/front office manager. The online form should provide an “I Agree” checkbox before submission. The guests should get an OTP on their registered mobiles to confirm check-in.

Hotels would have to use spacing measures like stickers, tapes, markers to maintain distance at all places.

There are several other guidelines which you can read in the copy of the full notification uploaded at the end of this report.

The hotels have been asked to encourage staff to use their vehicles and avoid public transport. Further, sanitization and exchange of uniform would be a daily norm

Training departments of hotels would have to conduct sensitization classes for staff on updated hygiene standard. All employees should be aware of all COVID-19 related symptoms.

Establishing a Management Team (Rapid Response Team)

As per the SOPs, hotels would have to appoint a management team headed by “Rapid Response Leader” ideally an officer from higher management or specially appointed officer and “Rapid Response Officers” from each and every operational department. The appointed team would have to follow these guidelines in consultation with other directions, which may be issued from various authorities in connection with COVID-19.

The team would be responsible to prevent incidents, effectively manage cases, and mitigate impact among guests, staff and other involved parties.

Restaurants

Restaurants have been asked to encourage prior booking. Every guest would be scanned and if the scanner records a temperature of 98.6 fahrenheit, then the entry would be denied and guests would be asked to return.  

In case the guests don’t have masks, then the restaurant management would have to provide them with masks. Contrary to this, the guests not wearing masks should be denied entry. They will have to reduce their sitting capacity at least by 2/3 to change the seating plan to maintain social distancing.

The guests would be served only bottled water after disinfecting outside surface of bottles. Restaurants would have to use disposable menu which offers more cooked food and discourage raw food like salad. The table and chairs would be cleaned and disinfected daily. Restaurants have been asked to avoid buffet food.

All glassware should be washed with hot water and lemon. The units would have to sanitize non-veg food with 100 ppm chlorine and non-veg items with 50 ppm chlorine.

All machine touchpoints, operating panels, seats, covers, toolbox etc requiring human touch should be sanitized at an hourly frequency with effective sanitizers. Further, every restaurant must have good quality disposable hand gloves, three layers masks with synthetic outer layer/N95 masks, long gowns, eye goggles or face shield

PPEs should be discarded in a plastic bag, sealed and labelled as infectious waste.

Food delivery personnel have been directed leave the packet at a 1-meter distance at customer’s door and avoid handing over the food packet directly to the customers. Restaurants are asked to encourage takeaways and discourage dine in.

They will have to use a cleaning solution such as soap and water (preferably hot water, followed by disinfection using freshly prepared 1% hypochlorite solution or equivalent. After cleaning dishes, sanitation using alcohol/quaternary ammonium is recommended.

The units would have to scrub floors with hot water and detergent using minimal water twice a day.

Restaurants have also been asked to train drivers, loaders and staff about symptoms of COVID-19 and preventive measures. Transporters are advised to avoid the use of public toilet during break and maintain a high standard of hygiene.

The SOPs have also mentioned sanitization of food packaging along with the retention time of the coronavirus on different surfaces. (Given Below).

average retention time of coronavirus

For B&B/Home Stay

For B&B/Home Stays must-have thermal guns and other PPEs. The owner would have to gather all details regarding guests like travel history, medical condition, get a separate self-declaration form, and maintain files in addition to regular registers. As per the SOPs, it would be mandatory to mop the floor twice a day. The units have been asked to use disposable cutlery. The guest would not be allowed to washing clothes inside rooms.

Then there are guidelines for wayside amenities like food outlets. The cab drivers have also been asked to wear masks and sanitize the vehicle after every trip.

There are directions regarding reducing the density of visitors at a sightseeing place and tourist spots. Service providers have been asked to offer online tickets online for museums, parks, zoos etc.

Photographs can’t offer dresses to visitors for photoshoots.

For recreational adventure activities like water sports, service providers would have to sanitize rafts, boats, jet ski, paddle boats, life jackets, helmets, paddles.  There is also a guideline to maintain social distancing in paragliding.

In banqueting, only fifty guests would be allowed in a family social function.

Click Here to Read Copy of Complete Notification 

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Himachal: COVID-19 Claims 13 Lives as State Reports Over 900 Cases in 24 Hours

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Himachal Pradesh COVID-19 report april 14

Shimla- COVID-19 claimed 13 more lives in Himachal Pradesh as the state recorded 925 new cases in 24 hours. According to the latest update released by the State health department, Kangra district reported the highest 178 cases, followed by Solan (143), Mandi (114), and Shimla (104). 

As a matter of concern, 48 students of Jawahar Navodaya Vidyalaya School, Sarol, in Chamba district also tested positive, creating a stir in the region. Samples of the staff were also taken following it. The school was declared as a containment zone. 

Find more district-wise details of daily cases below:

Himachal Pradesh Daily covid-19 deaths apri 14, 2021

Kangra district also reported the highest six COVID-19 deaths, followed by Shimla (3), Mandi (2), and Una (2). The deceased were aged between 42 – 84 years and included eight females and five males. Find the details of the deceased below:

Himachal Pradesh daily covid-19 cases on april 14, 2021

The case and death tallies in the state have now jumped to 72,319 and 1135 respectively.

While speaking to the media today, Chief Minister Jairam Thakur admitted that the surge in cases is rising across the nation, but maintained that there were no plans to impose a lockdown in the state so far.  

The state government, however, today decided to postpone the ongoing examinations for undergraduate classes and 10 and 12 classes of the HP Board of School Education.

 

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Himachal: Daily New COVID-19 Cases Crosses 1000 Mark, State Govt Directs Admins & Police to Show Strictness in Implementing SOPs

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Himachal Pradesh daily COVID-19 update april 12

Shimla– Reeling under the second wave of the COVID-19 pandemic, Himachal Pradesh continues to report a huge surge in daily new cases and fatalities. On Monday, the state recorded 1089 cases – the highest in 24 hours this year. Nine more people succumbed to the infection, taking the COVID-19 death tally to 1111. Highest three deaths were reported from Una district, followed by Mandi (3).  View more details on fatalities below:

covid-19 deaths

Kangra district reported the highest 249 cases, followed by Solan (166), and Lahaul-Spiti (114). Find more district-wise details below:

himachal pradesh covid-19 surge

Source: HP NHM

Today’s cases also include former Chief Minister of Himachal Pradesh, Virbhadra Singh, who tested positive. Earlier, his son Vikramaditya had also tested positive for COVID-19. Pertinent to mention that Vikramaditya Singh had campaigned in the Municipal Corporation elections that were concluded on April 7. 

Further, 18 cases were reported from Pine Grove School, Solan. 

The state government, which had been mostly showing a casual approach towards the surge since the beginning of the second wave of the pandemic, is now coming hard on it in its review meetings.

Chief Minister Jairam Thakur is now asking elected representatives of the local bodies to ensure that the people strictly follow the SoPs regarding temples and marriages.  The PRI members are being directed to motivate and advise the old people, those with co-morbidity to avoid going to public places as they are most prone to this virus.

“Such persons must be reverse quarantined meaning that their movement outside their houses should be minimized to the extent possible,” Chief Minister today said.

Yesterday the state government had made it mandatory for people arriving from seven high load states to carry RT-PCR negative report. The decision would apply from April 16 onwards, the government had decided.  However, he had added, that the state would remain open for tourists.

Chief Minister has asked the representatives of the PRI to keep an eye on the people visiting from other State, particularly from the high load states.

“As far as possible such people must be asked to remain in home quarantine for 10 to 14 days and getting themselves tested for COVID-19 and should not mix with the general public of the area,” he said.

The Transport Department was directed to ensure the sanitization of buses and other public transport.  Shopkeepers were told to strictly follow the ‘No Mask, No Service’ policy. Private bus operators were also asked to properly sanitize their buses and also ensure plying buses without overcrowding.

District administrations were asked to ensure that social functions such as marriages etc. strictly follow the maximum limit prescribed for such events.

Chief Minister said that action if required could be taken against the violators.

The District administration of Kullu district was directed to ensure that all the tourists visiting the district strictly follow SoPs issued from time to time. He told the administration that all the guidelines need to be followed and implemented strictly.

He said that the Ayurveda Department must also provide ‘kada’ to the patients under home isolation. The Police Department was directed to ensure that no casualness be adopted by the tourists, particularly in tourist spots such as Manikaran, Kasol, Manali etc.    

Deputy Commissioner Mandi Rugved Thakur, informed that 1,33,878 total sample done in the district, active cases were 443 and positivity ratio was 8.25 percent and fatality rate 1.2 percent. He said that 51 per cent cases in the district were from urban areas.

 

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HP Govt Makes RT-PCR Negative Report Mandatory for People Arriving from Seven States

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entry of tourists in himachal pradesh

Shimla-Tourist movement to Himachal Pradesh is likely to get hit during the peak season as the state government has made it mandatory for people of seven high load states viz. Punjab, Delhi, Maharashtra, Gujarat, Karnataka, Rajasthan and Uttar Pradesh need to carry 72-hour prior RT-PCR negative report while visiting the State. The restriction would apply after April 16th.

The decision came after Chief Minister Jairam Thakur, who had been insisting that there would be no restriction on tourist movement to avert economic losses to the tourism industry, held a review meeting amid a massive surge in new cases and deaths.  

The state government has decided to allow tourists to visit the State, but at the same time, hotel owners and tourists should strictly adhere to the SoPs, Chief Minister said.

“The virus was spreading at a fast pace which was the biggest concern. During the last 45 days, the State has reported 10,690 new covid cases. 120 deaths were reported in the State during the last 45 days,” he said.

Over 900 new cases with 12 fatalities were reported on Saturday only.  On Sunday, according to the Health Department’s daily update, the state recorded 512 new cases. 

Pertinent to mention that Maharastra, Delhi and a few other states had been suggesting that a complete lockdown could be imposed if the high rate of resurgence continued in the coming days.

Though the Chief Minister had been maintaining that lockdown would be the last resort, the tone appears to be changing with the worsening of the COVID-19 situation.

Further, laying stress on twin strategy for testing, tracing and treatment with effective surveillance of micro containment zones, Chief Minister said that greater emphasis must also be laid on RT-PCR tests to achieve the target of 70 percent RT-PCR tests.

He said that the State Health Department must also take steps to increase bed capacity to meet out any eventuality.

Meanwhile, no restriction has been put on the devotees visiting various temples in the State during the Navratri festival.

The government said no overcrowding would be allowed in buses and other public transport and private vehicles. Wearing face masks even in vehicles must be enforced strictly.

Chief Minister, who faced widespread criticism over violation of SOPs during the political campaigning for elections to the Municipal Corporations, blamed laxity shown by the people for a sharp resurgence of COVID-19 cases in the State.  

 

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