Having consumer issues? Let us help


Shimla- The public is now approaching HW with some personal grievances, especially the consumer-related. To attend to these grievances, HW has come up with a ‘HW Consumer Forum’ where anyone can submit their complaints, which we will try to resolve as soon as it’s possible.

A couple of days ago, a reader complained about the harassment by the hands of an Electronic dealer, Sanjeev K & Company, situated on the Mall Road Shimla. It started right after he bought a 51” Samsung Plasma display during Diwali.

According to the complainer, even after two months of purchase, the dealer neither provided him the bill, which he had promised to deliver later, and no one came for the installation, as assured by the dealer.


However, when HW approached the dealer and inquired regarding the grievance,he immediately provided the bill and the installation facility. Finally, the consumer can enjoy his big screen. Still, the consumer suffered for two months, which is unfortunate and intolerable on the part of any seller.

Although, it was a personal grievance but it did come from the public. It’s always our pleasure to provide solution to anyone who approaches us with their unheard grievances.

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