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Fastway cable subscribers in Shimla feeling cheated despite paying hefty monthly charges

Fastway is charging Rs. 600 per month despite that we don’t have any service. Today is our 6th day without cable inspite of daily complains to the provider.

SHIMLA- Subscribers of Fastway Cable service in Shimla have been constantly complaining of poor service quality and poor customer support. Now some residents wrote to Himachal Watcher complaining that they are feeling cheated as the provider is extorting arbitrary monthly charges but isn’t delivering regular cable service. The residents complained that the cable service mostly remains suspended. When they try to lodge complaint, the Channel 9 ( Fastway franchise in Shimla) customer support hardly respond to phone calls.

I was fed up with Fastway’s poor service. I realized they are charging unreasonable amount for almost nothing as the cable doesn’t work of the time. So, I switched to Tata Sky, and I suggest other subscribers to get rid of Fastway. It’s better to have your own system,

said a resident of Summer Hill.

Another resident of the same locality complained,

The Channel 9 group is cheating the residents of Summer Hill. It has hiked its charges but most of the Channels are unavailable daily. It’s very common that the cable remains out of service for more than two to three days.

All residents of Summer Hill want that some punitive action against the service provider for not delivering ensured quality of service despite hefty charges,

he further added.

Fastway is charging Rs. 600 per month despite that we don’t have any service. Today is our 6th day without cable inspite of daily complains to the provider,

said a local.

Locals from Tutikandi reported similar case.

The cable boy doesn’t appear to collect monthly charges. Meanwhile, Fastway withdraws it services for non-payment of bill. I call them and ask to send the cable boy to collect the monthly charges but he doesn’t show up. The provider has no control over the cable boys,

said a local.

The housewives are mostly dependent on cable for little recreational opportunity they get after all household tasks are done, pointed out another local. In fact, in urban world, cable TV has become a basic amenity as it now directly affects quality of their lifestyle. The cable service providers are continuously hiking monthly charges while their services are degrading day by day.

The consumers have demanded the responsible authority to take cognizance of the situation and take measures to regulate the rates as well keep the service providers responsible.

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