Poor Fastway Cable Service in Shimla harassing consumers
SHIMLA-Subscribing to Fastway cable service in Shimla city has become a mental harassment for public as services offered are miserable. People prefer to buy their own DTH setup and recommend same to others to avoid bitter experience with Fastway cable operators.
Despite paying monthly charges of Rs. 200-300, most of the channels are either not available due to poor signal strength or are down most of the time. Accessories provided by cable operator are too of very poor quality. According to a pile of complaints that people shared with Himachal Watcher, Fastway’s customer care is one of the worst experience they ever came across.
The cable boys in Shimla, on the other hand, share the same attitude. To avoid consumer complaints, the boys do not collect monthly subscription charges every month. Rather, they show up only after five to six months demanding total pending payment.It disturbs monthly budget of middle class families who were comfortable with paying small sum every month. The rest of time, these cable-boys do not receive calls to intentionally ignore customer complaints.
A resident of Shimla told Himachal Watcher that the Fastway cable operator disconnects his connection arbitrarily every week. TV screen shows a message “You have not subscribed to this channel.”
“When I dialed the customer care number displayed on the TV screen, no one replied. I tried again on next day but still there was no reply, said one of the complainant,” said the complainant.
According to complainant, the cable boy or any other representative of the company did not approached him to receive monthly payment despite his complaints. At the same time, operator’s reason for disconnection is non-payment of bill.
“I told the operator to come and get his payment, but no one appeared,” he added.
“Now, tired of Fastway service, I have bought my own DTH. I will strongly suggest avoiding Fastway. Their services are getting only poorer,” he further added. Several other residents are facing similar experience.
A resident of Kasumpti complained that the remote control provided with set-top box stop working after couple of months and the operator took over three weeks to replace it.
Television has become integral part of current lifestyle as a mean of entertainment. In a city like Shimla, cable TV is a respite for victims of stressful modern, urbanized lifestyle. Entertainment and recreation have always been present in every civilization since ancient times in the form of music, dance, sports, arts etc. However, in modern spaces, recreation is limited to only TV sets and smartphones.
Considering the studies conducted by various researchers regarding the role of television in modern lifestyle, poor cable service deprives consumers of entertainment and a major mean of gaining information (media), which cast negative effect psychologically. This implies that TV is directly associated with quality of life.
Therefore, the cable operators, especially the Fastway must not take their pathetic, inadequate service lightly. Behavior of the staff is also questionable. In brief, there are substantial grounds on which the cable company can be dragged into consumer court.