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Beware of BSNL: A house full of cheaters, looters, and slackers
SHIMLA: BSNL services in Himachal and conduct of its employees towards its consumers have reached an alarming stage. While the telecommunication and broadband services have become a necessary part of daily life for the public, BSNL’s quality of service, their looting of consumers with unlimited tricks, and their carelessness is now getting to far for the consumers to bear anymore.
A couple of days ago, newspapers reported that BSNL consumers in Palampur suffered due to carelessness of employees. Outgoing calls on their numbers were bared due to non-payment of bills. The truth was that these consumers had not received any bills from the past couple of months and they weren’t informed in any way before taking such a step. Regarding the same, ‘The Tribune’ said, “The BSNL subscribers were caught unawares with the call bar imposed on Tuesday. About 50 per cent of the subscribers had not been receiving their bills, but the authorities, without any prior information, imposed a bar on the outgoing calls.”
Recently, HW also received many mails from BSNL consumers, telling their grievances. One of the complainers wrote:
“I am using Govt. Employee postpaid phone number since the last 7 years. I wanted to port my number to another service provider. I approached the CSC situated on the Mall opposite to UCO bank on the Kali Bari road. The lady on the helpdesk misguided me by telling me that in order to port my number, I need to convert it into prepaid connection first and then use it for 90 days. I have already applied for conversion from postpaid to prepaid connection. But, now I know for a fact that BSNL employees are telling lies to the customers thereby leading to their harassment. The procedure, which otherwise would have taken just 7-10 days, will take 90+ days. And all thanks to the people sitting in the helpdesk, who are supposed to help the customers. Moreover I had applied for conversion from Postpaid to Prepaid on 19/9/2013 and the no. is still not converted into prepaid and neither my postpaid is working now. This lying & cheating by BSNL is serious harassment of the consumers.”
Another complainer writes:
“My bill for the BSNL land-line connection showed me additional charges of Rs.339 when I received the bill. The charges were imposed for a service title,”Music on demand”, which I never subscribed to in my knowledge. I wondered how and why anyone would listen to music on landline phone. When, I enquired the BSNL help desk at Kasumpti, they simply expressed their inability to explain it. The main BSNL office confirmed that I had subscribed to the service last month after taking my consent through a phone call. I tried to remember about any sort of call from BSNL and I came up with a very cheap lie. I remembered that I had received a call from BSNL regarding the service mentioned in the bill. After briefing me, the BSNL employee asked for my permission to activate the service and added that it’s completely free of any charges. Why would I care to say no if it’s free? They noted down my details of connection, E-mail id, and activated the service. They registered me using my e-mail without giving me any intimation or control over my account and, at the end of the month, they handed me a bill for using the service and held me responsible for subscribing it. Not just me, but many of my known mentioned the same trick BSNL used to cheat them.”
Adding to the situation, referring to a ridiculous trick, a complainer added:
“My mom complained deduction of charges everyday on her BSNL mobile connection. She isn’t literate and can’t handle the cell except receiving or dialing a number. When I checked the cell, it displayed text messages informing that Rs.10 were being deducted everyday from her balance for an entertainment based service. Surprisingly, my mom has a basic, black and white mobile, which does not support mp3 or any kind of multimedia content. I called the customer care and asked them to deactivate the service, but only after BSNL had looted over Rs.100 in 10 consecutive days. BSNL is pathetic. They cheat people with their cheap tricks. Now, no one in our family uses BSNL mobile connection anymore. We can’t simply trust them.”
As an example, consider the fact that BSNL has lakhs of users throughout the state. If it tricks 10,000 consumers for Rs.10 a day, the trick will fetch them Rs. 100,000. It’s just an example. In reality, every telecommunication provider uses such ricks with millions of consumers every day.
Rashid Mohamad is yet another victim of BSNL’s ignorance. He forwarded us the complaint he had submitted to BSNL. It said:
“I’m complaining here for the third time in last one year duration. My BSNL landline telephone number 01905-256123 is again not working properly. I’ve made a complaint about the fault about 3 months back at their toll free number 198. But I’ve not received any update from anyone and the status of complaint is still “Assigned to Divisional Officer”. I’ve left every hope now because this is not tolerable. In last year my phone was hardly up for maximum 1 month. My last complaint was resolved successfully but for a very small duration. This is very frustrating for me and I’m heartily disappointed by BSNL behavior. I’ve even stopped paying bills of that phone number. When there is no service at all why should I pay BSNL( Landline charges + broadband Charges ). Further, I won’t be responsible for any kind of notice or summon about the bill from their end. I don’t want no more botheration now so I’ll be happy to disconnect the landline.”
Then, the BSNL broadband consumers cry of poor internet speed on their unlimited packages. One of the complainers said, “BSNL network sucks, even in the prepaid services. The network is busy all the time. Even 1 GB data can’t be utilized within a month due to slow connection”. While another complainer expressed his disappointment saying, “Even the bills have huge mistakes. Charges for the unlimited broadband plan are Rs.750 including taxes for a month, but the bill issued mentions Rs. 2000. BSNL need to wake up and stop eating money from private companies and work efficiently”
A very common complaint we came across was concerning the attitude of BSNL employees. Whenever, you make a call to their office, you’ll be referred to another number, which will continue until either you lose all your balance or your temper.
The consumers don’t owe BSNL anything as long as they are paying their bills, but BSNL does owe to its consumers. It owes uninterrupted delivery of quality service to its consumers. Its services are getting worse in a time when Himachal need a technological revolution in telecommunication and internet services. Cellphones and internet aren’t just limited to fun surfing or chatting on social media sites anymore. It’s becoming a part of business and vocation gradually. While the government spends thousands of crores on e-governance, they forgot to consider the poor quality of Internet services. On the other hand mobile connection consumers are being cheated and looted every day.
HW Community
Himachal’s LPG Supply Hit Amid Global Tensions, Likely to Affect Hospitality Industry
Shimla—A quiet but worrying crisis is unfolding in Himachal Pradesh. Across several districts, traders, hoteliers, and restaurant owners are reporting a sharp shortage of commercial LPG cylinders, leaving many establishments with barely a few days’ supply. In a state where tourism drives the local economy, disruptions in cooking fuel supply can quickly escalate into a wider economic concern.
Local reports indicate the shortage is already affecting hospitality businesses. Traders in Shimla have warned that commercial gas stocks may last only a couple of days if fresh deliveries do not arrive soon, according to a report by Amar Ujala. Restaurant owners have echoed similar concerns in Solan and nearby tourist towns, where businesses fear that kitchens may soon struggle to operate without regular supplies, as reported by Dainik Jagran.
At first glance, the shortage appears to be a regional supply bottleneck. In reality, the problem is tied to wider disruptions in global energy markets triggered by the ongoing tensions in West Asia.
Tourism economy vulnerable to fuel disruption
Himachal Pradesh’s tourism sector relies heavily on thousands of small and medium establishments—restaurants, cafés, dhabas, and hotels. Unlike large metropolitan areas where piped natural gas networks are expanding, most commercial kitchens in the hill state still depend almost entirely on LPG cylinders.
This dependence makes the sector particularly vulnerable. Even short supply disruptions can force restaurants to reduce operations, limit menus, or temporarily shut down.
Industry bodies across India have already sounded the alarm. Restaurant operators have warned that continued supply disruptions could lead to closures across the sector. For a tourism-driven state like Himachal Pradesh, such disruptions can ripple through the wider economy.
The global trigger: instability in West Asia
The roots of the crisis lie thousands of kilometers away. The conflict involving the United States and Iran has begun affecting energy markets and shipping routes in the Gulf region.
A key concern is the Strait of Hormuz, one of the world’s most important energy corridors through which a large share of global oil and LPG shipments pass. India’s dependence on this route is substantial. Energy analysts estimate that a majority of India’s LPG imports originate from Gulf countries and move through this narrow maritime passage, as noted in a report by The New Indian Express.
Any instability in the region immediately affects supply chains. Shipping risks rise, insurance premiums increase, and cargo movement slows. These pressures eventually filter down to domestic markets.
Recent reports have also linked rising LPG prices and supply concerns to the Middle East crisis, with consumers expressing worry about the impact of the conflict on cooking gas costs, according to ANI News.
Domestic prioritisation, commercial shortage
When supplies tighten, governments typically prioritise household consumption. Domestic LPG cylinders are considered essential for daily cooking, and maintaining their availability becomes a policy priority.
However, this often leaves commercial users facing reduced allocations. Restaurants and hotels depend almost entirely on commercial cylinders, which are distributed through a separate supply channel.
In response to the emerging supply concerns, the government has reportedly taken steps to ensure adequate domestic availability of LPG, including directing refiners to increase production and manage distribution more closely, as reported by The Economic Times.
While such measures protect households, they can intensify shortages for commercial establishments.
Geography amplifies the problem
Himachal Pradesh faces additional logistical challenges. LPG cylinders used in the state are largely transported from bottling plants located outside its borders. Moving these supplies across mountainous terrain involves long supply chains and limited transport routes.
When upstream deliveries slow down—whether at ports, refineries, or bottling plants—the impact reaches hill towns more quickly and more sharply.
At the same time, alternatives remain limited. Large-scale piped gas networks are rare in the state, and many commercial kitchens lack the electrical capacity required for high-energy cooking equipment.
A warning for energy resilience
The emerging LPG shortage in Himachal Pradesh is more than a temporary supply issue. It highlights a deeper vulnerability in India’s energy system—heavy dependence on imported fuel and fragile supply chains exposed to geopolitical shocks.
For a café owner in Shimla or a hotel operator in Manali, the geopolitics of West Asia may seem distant. Yet the current situation demonstrates how closely global energy flows are tied to local economies.
A disruption in the Persian Gulf can slow tanker shipments, delay fuel supplies at Indian ports, disrupt distribution networks—and ultimately affect the availability of cooking gas in a Himalayan kitchen.
As the situation evolves, the hope in Himachal Pradesh is that supply lines stabilise quickly. But the episode offers a clear lesson: in an interconnected world, even the quiet kitchens of the mountains are not insulated from global conflict.
HW Community
Mandi’s Monsoon Tragedy and the Cost of Ignored Warnings
Mandi|July 11, 2025 — In the lap of the Himalayas, nestled among deodar forests and flowing streams, the district of Mandi has long stood as a symbol of Himachal’s tranquil beauty. But in the monsoon of 2025, that tranquillity was shattered — not by nature alone, but by a deadly combination of climate extremes, administrative apathy, and long-ignored warnings.
This year’s monsoon came not as a nurturing rain, but as a devastating deluge. What began in late June as a forecasted spell of heavy rainfall turned into one of the deadliest natural disasters in recent memory for Himachal Pradesh. And no place bore the brunt quite like Mandi.
The Collapse of Safety
Between June 20 and July 10, the state witnessed 91 rain-related deaths, out of which 17 occurred in Mandi district alone, making it the hardest-hit region according to the State Disaster Management Authority. More than 750 homes were completely destroyed, and another 880 partially damaged, while 10 bridges, multiple roads, and entire stretches of power and water infrastructure were washed away. In just 21 days, the estimated damage statewide crossed ₹750 crore.
The primary culprits? Landslides, cloudbursts, and flash floods — many of which occurred in the dead of night, catching villagers off guard.
In Siyathi village, 67 lives were saved not by sirens or warning systems, but by a dog’s bark. A resident, Narendra, told media:
“It was midnight. We were sleeping. Suddenly the dog began barking non-stop. We ran out. Within minutes, the entire hillside collapsed and our homes were buried.”
The dog, unnamed but hailed as a hero, became a symbol of what worked in a place where institutional response did not.
A Night of Heroes in Deji Village
In nearby Deji, two college students — Ronid Pundir and Sahil Thakur — from Thunag Horticulture College became real-life saviours. When a sudden cloudburst triggered a flash flood in the dead of night, the duo ran from house to house, waking families and helping them escape. Their actions helped evacuate over 150 people.
“We didn’t think twice. We just saw the water rising and started pulling people out,” Ronid told the media.
Despite such moments of courage, the tragedy left deep scars. In many parts of Seraj, Karsog, and Sundernagar subdivisions, residents reported that local authorities failed to respond in time. Emergency shelters were ill-equipped. In remote hamlets, stranded families waited hours, sometimes days, for rescue.

A Failure of Planning, Not Just Weather
Himachal’s vulnerability to extreme weather is well known. Yet critics argue that poor land use planning, unregulated construction near rivers, and unsafe road-cutting practices have greatly magnified the disaster’s impact.
Geologists and environmentalists have warned for years that road expansion projects and large-scale deforestation in hill regions have weakened slope stability. In many places, construction has occurred dangerously close to water channels, despite repeated advisories.
This time, the warnings played out in real-time — with mud, stone, and entire homes tumbling into ravines.
Government Response: Promises and Limitations
Chief Minister Sukhvinder Singh Sukhu visited the worst-affected villages, including Baga, Syanj, and Panglyur, personally distributing relief materials and speaking with the victims.
“No family should feel alone. The state stands with you,” he said during a relief camp visit.
The state government announced ₹7 lakh in compensation per fully destroyed house, and temporary shelters for displaced families. In contrast, the central government’s compensation — capped at ₹1.3 lakh — has drawn criticism from state ministers and the public alike.
Revenue Minister Jagat Singh Negi remarked:
“What we’re getting from the Centre is insufficient. Our people are suffering. We need stronger, faster support.”
A Glimpse into the Future
Perhaps the most chilling aspect of this disaster is that it may be only the beginning. Scientists warn that climate change is accelerating the frequency and intensity of such events in the Himalayas. Increased temperatures are destabilizing glaciers. Erratic rainfall patterns are overwhelming natural drainage systems.
Experts now call for a complete reassessment of infrastructure policy in Himachal — including bans on construction near rivers, better slope-stabilization in road projects, and improved early warning systems for landslides and flash floods.
“What’s happening is not natural anymore,” said a climate scientist from IIT Mandi. “It’s a man-made disaster wrapped in nature’s disguise.”
Beyond Numbers: The Lives Left Behind
In the hills of Mandi, statistics cannot capture the grief. Each day, as clouds gather, a quiet anxiety grips the village once more.
HW Community
War Is Not a Spectacle, Soldiers Are Not Content, and Journalism is Not War-Mongering
Shimla– In times of conflict, journalism must rise to its noblest purpose: truth, accountability, and responsibility. And yet, as India and Pakistan faced off once again across borders—bullets flying, lives lost, families shattered—a section of the Indian media turned tragedy into theatre.
From the moment reports of cross-border attacks surfaced, several primetime news anchors transformed their studios into shrill war rooms. Not to inform, but to inflame. Graphic war music, animated explosions, ticker tapes screaming “BREAKING”—the spectacle began. As soldiers bled on the border, TV screens bled hyperbole.
The most damning criticism did not come from adversaries but from global media observers. The BBC described Indian news channels’ coverage as “jingoistic and unhinged”. Al Jazeera and The Guardian echoed similar sentiments, noting how unverified reports, doctored videos, and belligerent studio debates replaced sober reportage.
Anchors, who had never seen a trench or a frontline, banged desks demanding military action. Unconfirmed reports were aired without attribution. Words like “annihilation,” “revenge,” and “surgical strike 2.0” were thrown around with theatrical bravado. There was no time to pause for facts. There was no room for nuance. There was only TRP.
The absurdity reached its peak when a few channels aired animations of fighter jets with triumphant music. Meanwhile, real families were burying their dead – soldiers and civilians alike.
In this chaos, journalism died a quiet death.
Media as Vultures
The metaphor is tragically apt. These channels, masquerading as patriots, behaved like vultures—circling the battlefield, feeding off the dead for ratings. Their hunger wasn’t for truth, but for viewership. They amplified hatred, dismissed dissent, and turned war into primetime entertainment.
And in doing so, they embarrassed India, not just at home but before the world.
The Cost of Sensationalism
When media loses its spine, democracy loses its mirror. The consequence is not just embarrassment—it’s danger. Misinformation in wartime can escalate conflict, trigger communal unrest, and mislead policymakers. A responsible media can cool tensions. An irresponsible one can fan the flames.
We must ask: Where is the human cost of war—the widows, the orphans, the destroyed homes? Where is the perspective from peace-builders, historians, and diplomats? Journalism is not supposed to echo government talking points—it is supposed to hold power to account, especially in wartime.
What Needs to Change
The Press Council of India, the News Broadcasting & Digital Standards Authority (NBDSA), and civil society must take stronger action against media outlets that violate ethical standards. Viewers too must switch off noise in favor of news. The Indian media must remember that its loyalty is to truth—not to war, not to government, and certainly not to TRP.
War is not a spectacle. Soldiers are not content. And journalism is not war-mongering.
It is time Indian newsrooms return to their core duty: informing citizens with accuracy, dignity, and humanity.








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