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Solved Complaints

How Traffic Police Shimla is faster than the Internet?




DSP Traffic Police Shimla requests citizens to use their SMS Helpline Service (9459100100) for instant complaints

Traffic Police Shimla acts within a period of a few hours of receiving the complaints, while E-Samadhan took 17 days to forward it.

The DSP traffic police Shimla, to whom HW had sent the videos and pictures of two bus drivers who were mocking at the laws as well as the social addicates,has been issued notices under 113 Motor Vehicle Act. While the owner of the Chaddha Travels (HP-63-1840) contested the allegations and escaped the penalty on the grounds that the face and the bus was not identifiable in the video, the Komal Travel found it hard to deny the offense as for this time the video was quite clear and captured his face clearly.


To remind you, these two videos were sent to HW by two of our readers. The issue might sound very minute to an average Shimla citizen and might not find it worth taking that much pain, the two aware citizens tried to teach a lesson to the offenders, setting an example of how the citizens can contribute towards the betterment of the social environment we live in. It’s not just about punishing a few bus drivers for smoking or talking on a cell phone while driving a bus, but a hint that if the public could understand its role and duties towards the society, our city could become a wonderful place to live. Your incapability to be able to criticize even a bus drivers projects a major fault on the part of the public. Your objection matters, sometimes individually and other times collectively. It’s quite certain that if a lady would have objected the driver’s smoking inside the bus, many would have joined her.

However, no one dares to take initiative and that’s a weakness, inherent in our society. We bet, the bus drivers would now, at least, think twice repeating the same behavior and that’s because two citizens, belonging to the same society as we all do, bothered not to object, but to record the evidences using their mobiles. Each one of us can contribute towards the betterment of our society in one way or another and, amazingly, that feels like living a life with a purpose.

HW appreciates the efforts of these two individuals and also the co-operation of the district traffic police. So next time, in case, if any false behavior or a violation reminds you of your responsibility, then you can write to us or send an instant complaint on 9459100100, a SMS Helpline Service provided by the Shimla Traffic Police. Regarding the SMS Helpline Service, Dy. Superintendent of Police. Traffic said:

“We really appreciate the effort put forward by you through this website. But at the same time, we also request that in future if these complaints are sent to us via our SMS helpline Service (9459100100) on the day of the occurrence, we can assure you instant action the same very day. We have already taken so many positive actions through that channel and have numerous satisfied complainants”

Dy. Superintendent of Police, Traffic, Shimla. Distt. Shimla..

However, we would also have some words for our respected Chief Minister Prof. Prem Kumar Dhumal regarding the performance of E-Samadhan – one of his promises for providing the public with an online service to receive and solve the grievances. One of the biggest advantages of the Internet is the speed with which a user can interact with the whole world. The information travels in fraction of seconds from one corner of the world to another. But, for E- Samadhan, the Internet means nothing more than usual paper files. For example, one of the above mentioned complaints (complaint no. POL/2012847) was submitted on E-Samadhan on 10th of September and the police department received it on 27th of September.That means an online complaint took 17 days to travel to the concerned department. We can be wrong in judging the performance as it could be otherwise like, too much burden on E-Samadhan or the number of complaints is so huge that our complaint had to wait for almost 3 weeks.


Even if so, we would request our respected Chief Minister to enhance the capacity of the service so that public complaints, which we believe is the priority for your government, could travel faster.

Solved Complaints

Miraculously quick response of Govt. to a public grievance





SHIMLA- Yesterday, an HW reader posted a couple of pictures showing damaged footpath inside Old ISBT Shimla Tunnel, where the complainer claimed “Last evening, my aunt, a senior citizen, stumbled into the drain while walking on the footpath inside Shimla’s Old ISBT tunnel.”

Read Complete Text: Shimla’s Old ISBT tunnel not safe for pedestrians

We were surprised to see that at evening the repair work was in progress. We are posting some pictures from the spot as the repair going on. We hope, it’ll be fixed completely in a couple of days.

However, the drains on the both sides of the road inside the tunnel are uncovered and are mostly filled with accumulated waste water, sewage and garbage. That’s in the middle of the city. We don’t think that this trouble will be attended presently.


That’s because the officials and politicians sitting on official chair are vision-less to such an extent that they can’t even get Shimla city a proper drainage system. So, it’ll be ridiculous to expect them to attend to these issues themselves.

Anyway, we would like to thank the reader, who is also a responsible and active member of the society, for taking the pain to post a complaint with HW. This action of his/her will benefit thousands of citizens who daily use this footpath.

We expect our readers and members to speak for rest of people around them. A little pain to report such public grievance is something that can be done on the go as you come across them. All you have to do is to click a couple of photos with any kind of mobile camera you got with you and post them in HW’s UrNews section that is dedicated to reader submissions or mail it on editor[at]

We are really sorry for those who think it’s a waste time to take this much pain to highlight such issues. No nation or society can improve and develop without the contribution of the people, and here, such people are rare.

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HW Community

Summerhill ward roads: Frogs did show up in the elections season




local shimla labor

summerhill forest photo

Shimla has been crying for repair of the roads, but the public didn’t get more than half-hearted patchwork at some of the very selective roads until the election time was here. The only roads which are regularly maintained are the roads which are used daily by VIP officials, like the Chota Shimla road or the restricted Vidhan Sabha to Boileauganj road. Rest is just an election bait.

SHIMLA- Finally, the frogs did show up in the elections season. The roads in Shimla are looking good again. Even the worst and hopeless wards benefited from the occasion of assembly polls. Perhaps, the poorest road condition in the city prevailed in the Summerhill ward under the guidance of it’s respected Councillor. But now, the main roads looks as good as new.

local shimla labor

HW congratulates and offer special wishes to the victims of Summerhill ward for they got rid of the shaking roller coaster rides. Take a look at the image showing a comparison of the tarred road and the earlier condition of the same.
before and after summerhill

in the summerhill forests

We aren’t sure for how long, but for now, the roads are going to be in a perfect condition. Rest, the rainy season will conform the quality of the work done.

The Govt. would tell you that it’s not about elections; rather, it’s the suitable weather and appropriate temperature. The match with election timing is just a co-incident. The tarring needs warm temperature, and this is the reason that there was so much delay in tarring the roads. If you ask the Govt. departments why they didn’t do it earlier or why there was so much delay, then they would convince you using the vocabulary they crammed from the Govt. encyclopedia of excuses. Mostly, the phrases ‘insufficient funds’ and ‘bad weather’ are sufficient to officially dispose off the public complaints submitted in written or through online complaint portals.

But, we wonder,the Govt. didn’t find even a single day to repair a couple of KMs long road, which remained in extremely poor condition for over past five years.


However, Shimla MC and the respected Summerhill ward Councillor, Diksha Thakur, did find time for renaming and preparing for the installation of a statue Shaheed Sardar Bhagat Singh at the Summerhill Chowk. We guess, it’ll show up very soon now.

However, just a couple of weeks before the polling date, the metalling work is run in an emergency mode at various parts of the city. The labor and many crawling machines could be seen working day- night. This emergency action caused traffic troubles for the public as some roads were closed completely for tarring job without proper traffic management.

summerhill ward in shimla

Earlier, Shimla kept crying do get the roads repaired, but they didn’t get more than half-hearted patchwork at some very selective roads. The only roads which are regularly maintained are the roads which are used daily by VIP officials, like the Chota Shimla road or the restricted Vidhan Sabha to Boileauganj road. Even the smallest of ditches will be taken care of on such roads.


HW kept fighting for long, but the insolence of these representatives, including the Chief Minister himself, was far more harder to breach than we had expected. It might have taken them decades to master such a higher stage of consciousness where no public grievance or the unrest in people’s voice is audible to them. Of course, the encouragement did come from the silence of the public, which can’t be ignored. They did their best to tolerate the incompetent political leaders, who lack interest in any sort of public service at all.

The tarring work always makes a good bait in the fishing season (election time), which isn’t supposed to be wasted before time. It must be thrown like pieces of crumbs to starving rats at the last moment, and they find them no less than bliss after all that long suffering and wait for any kind of relief.

But, why the Govt.’s excuses should be of public’s concern as that of public aren’t for the Govt. while it extracts taxes from public regardless to people’s limitations or circumstances? If the Govt. is being paid taxes on time, why does it fail to deliver timely service?

If the Govt. and the heads of its concern departments are overwhelmed by the burden of public service, then their resignation would be the right thing to do. Let someone more capable and willing candidate find solutions to the limitations which prohibit the flow of public services.

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Solved Complaints

Solved: Shimla MC places new safety railings in Summerhill





As a positive step, finally, Shimla MC acted on HW’s complaint and placed new safety railings in Summerhill ward, near MP Dhani Ram Shandil’s house to be specific. We wish, we could appreciate the action, but unfortunately, the speed with which MC initiated the action is very poor and the attitude is very peculiar like any stereotype Indian Govt Office . There had been a battle of articles and complaints with the insolent Shimla MC for about two years. Other than this, same drama continues regarding the roads in Summehill ward, which are still in ruins. Click here to take look how efficient our MC and ward councilors are. The first thread of this complaint dates back to 2012, and we aren’t really surprised why Indian system doesn’t work.

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