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Pending Complaints

24 hours of horror at the Kamla Nehru Hospital (Lady reading Shimla)




A guy sent his story to HW along with some image he took at the Kamla KNH ( Lady Reading Shimla) during the 24 hours he spent with his wife and the newborn.

On August 24 this year, in quite a anxious state of mind, I was sitting outside the labor room of the Kamla Nehru Hospital in Shimla, wondering over the large number of deliveries being announced after the short intervals of 10-15 minutes. Among those announcements, I was expecting the news of my wife who was inside. The area outside the labor room was crowded and overlapping whispers can be heard, and if you pay attention, some of them could be understood clearly. Many fathers were waiting for the news which probably could bring smile to their faces or tears in their eyes or maybe both.

Finally, after a wait of a couple of hours, the good news came from inside that I have become a father of a girl child. Although , I am an advocate and a open minded person, who doesn’t differentiate on the basis of gender and was happy with the news, but somewhere, I experienced the distress as the elder members of both families, parents as well as in laws, were expecting me to deliver a boy child. Luckily, the expectations were not so rigid and the new member was welcomed. While I had become a happy father, my wife suffered for almost over 8 hours due to the unavailability of a special ward and even a bed in the general ward. Therefore, I had to wait all these hours. Near midnight, I noticed attendants sleeping on the floor. Out of curiosity, I just visited the upper floor and lower floor of the labor room. The number of attendants and even patients were lying on the floor, in an attempt to pass the night. Well, but that’s a common scene at government hospitals, so no one ever bothers. I clicked some photographs as I couldn’t help them with anything else and moved on.


The attendants are cautioned to enter the labor room or go near to the newborns after ensuring appropriate hygiene measures. However, a dog seems to have found an opportunity to enter the special ward corridor in the absence of the guard. The unsanitary conditions are the trademark of the government hospitals in India and KNH also don’t miss it.

What had worsened my anxiety was the picture I had seen on HW a few days ago – a guard preparing injection in the children’s ward.


Finally, when the mother and the newborn were shifted to the general ward after midnight, I found some relief and a chance to see the mother and the baby.Unfortunately, the moment of relief turned out to be short lived when we entered the general ward. The scene inside the ward was startling – some of the mothers were sitting on the floor with the newborns, while all the remaining were forced to share the bed. The ward was overcrowded and moreover, it was highly inconvenient for the mothers to adjust on a single bed with their newborns.

I took some pictures with an intention to send them to the principle IGMC and to the state health department, believing it would bother them and possibly, the need of increasing the capacity of the Hospital would be considered. However, the next day, I gained my senses, came out of the emotional flux that I experienced after the pathetic scenes I witnessed during 24 hours and told myself that it’s not about a single day. Rather, every day many mothers and babies face the same problem in the biggest and premier hospitals of the Himachal. I was regretting the decision to bring my wife to a government hospital instead of spending a few thousand bucks at some private hospital where my wife could have, at least, got a bed. These 24 hours were the worst period of time I ever faced.


There must be many who go through the same experience and still don’t dare to speak. I don’t expect the government to bother about it. It’s not a big worry for the bureaucrats, ministers, and those who can afford private Health services, but for the poor, there is no option. Moreover, our ministers, sedulous politicians are busy in the scams and protest in the parliament. So what if they wasted crores of rupees in a few days at the parliament. After all, they are the VIPs and the public is an unnecessary responsibility.

The images and the published incident is originally written and sent to HW by one of our readers based on his personal experience

HW has sent a copy to the principal IGMC and State Health Department and waiting for the response.


What’s Your Story?

Life is itself a mysterious and unpredictable story and everyday while we leave our homes for routine jobs, numerous thoughts pop-up in our minds – some thoughts provoked by incidents we witness, others when we face an inconvenient situation, a few arise from the discussions, gossips, interactions, something we read in a book, magazine or newspaper, TV etc. Don’t bury them into your unconscious storage, rather share your story with HW, so that we could share it with the rest of the world – stories of suffering, pain, unusual experiences, religion, humor or anything that you feel relates you to the society, state, nation, all mankind, nature that you think the alike minded people would love to read.

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HPSEB’s Payment Kiosk requires an operator, still doesn’t work






Consumers suffer due to faulty cash acceptor, which hasn’t been replaced by the HPSEB for years even after complaints from operators.

Adjacent to the MC Shimla building, there is a cabin that contains the HPSEB Payment Kiosk, which accepts cash as the payment to the consumer electricity bills. The idea is to save men power and free the consumer from the queues in front of the payment counters.
However, HPSEB’s payment kiosk at Shimla Mall hasn’t received any maintenance after it was installed years ago. This payment kiosk has rather turned into a frustrating machine for majority of the consumers who approach it for the first time. 8 times out of 10, the machine pukes out the currency notes irrespective of the fact there is no fault with the note. Moreover, it’s highly idiotic if we need an operator at a kiosk too. What’s the difference between a manual counter and kiosk if both of them requires a man to operate it. The man employed at HPSEB’s kiosk, for sure, would do a faster job manually.

Along with wasting time a lot of time, mostly the cash acceptor accepts only a partial amount of total billing amount. The remaining amounts adds to bill of the next consecutive month Even operators are helpless in dealing with the issue.
Have a look at the video HW had recorded on 4 Febuary 2013 and try to hearing conversation between the consumers and the operator.

Another video recorded earlier on 21 November 2012

HW would like to bring to the attention of HPSEB to work hard on their implementation of technologies. A technology evolves with each passing day. Every technology needs to be updated regularly. That’s the secret of making a technology work exactly as you want it to and ignoring it is the reason HPSEB is doing worse in adopting the technologies. The government doesn’t seems to be able to hire literate enough technical employees who could keep it updated on the technologies. Your online bill payment service also discouraged the main motive of the it and discouraged online payment instead of promoting it. You are killing trees with your metal stay-wires and metal rods everywhere in Shimla. It’s really unfortunate to have such a ignorant government department.

Please, attend to your bill payment kiosk as soon as possible. It’ll help saving time and energy of both, you men and the consumers.

However, the hopes are very low and as usual, we might need to write to HPSEB at least 8-10 times before it even pays some concern to it. But, still, HW would do that until it’s attended by HPSEB.

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Pending Complaints

An accident causes a half an hour-long traffic jam at Talland





The incomplete footpath causes trouble for the bus drivers and the public, HPPWD says the government hasn’t approved the budget yet.

This morning, a private mini bus and a HRTC bus collided near Talland. Fortunately, the impact was very low and there were no casualties. However, the accident resulted in a one and half hour-long traffic jam as two drivers of the buses were arguing over the fault. The day for the people, struck in a jam (9:30 to 10 AM), begin with a frustrating note. Many office going employees, students and a great number of other people faced a troubles. Even the traffic policemen, who were present at the stoppage, appeared to be helpless breaking the jam.

The drivers of the two buses quarreled like street dogs, using vulgar language in the public. That’s the trade mark of majority of the drivers in India. Have a look at the Video below:

The driver of Sween Travels appears to be at the fault. However, the driver argued and said, “ What should I do? There are always people, who walk by the roadside, and that leaves no choice but to steer the bus a bit towards the wrong side”.

Have a look at the image


The argument given by the driver seems to be justified if we observe that there is a footpath alongside the road, which has been constructed to avoid congestion on the road. However, the public is unable to use it as it was left uncompleted and therefore, they don’t have an option, but to use the main road

The argument given by the driver seems to be justified if we observe that there is a footpath alongside the road, which has been constructed to avoid congestion on the road. However, the public is unable to use it as it was left uncompleted and therefore, they don’t have an option, but to use the main road
If you remember, then a few months ago, HW had submitted a complaint regarding the proper construction and maintenance of footpaths at various locations in Shimla. Talland was one of those spots. HW had submitted the complaint on 20 of June this year. To which the HPPWD replied:

In this regard it is intimate that footpath from Vidhan Sabha to lift is in very much running condition and from time to time this department is doing necessary repair whenever there is any pol holes etc.however te special repair of the same is needed with in a period of 2years as the footpath has been constructed many years ago.The estimate for the repair of footpath has been prepared and has been sent vide this office letter No AE-1/Estimate /2012-635 dated 4/7/20-12 .The work will be taken in hand after the approval of complent authority.

It’s been almost 6 months, but the estimate has not received the approval from Government. The construction plan for the DLF Luxury Villas on the forest land can get approval in a day, but a necessary public infrastructure can wait for years. May be, the HPPWD and the government is waiting for some greater mishap.

If you have been traveling towards Vikasnagar, then it won’t be hard for you to recall that the footpath is actually incomplete and people do use the main road. Apparently, we would blame the responsible government department as the root cause that lead to a great headache this morning. The HPPWD should mind it that hundreds of people suffered due to their carelessness.

Along with the drivers, the public must understand and consider their responsibility while using the roadside. A driver incapable of judging factors such as the space available around him is a poor driver.

The copy of the same has been forwarded to the HPPWD along with the images and video

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Pending Complaints

MC Shimla at its best: No time, no funds for the public grievances




Even after months of MC Shimla confirmed the allotment of funds, the private contractor did not appear and a grievance remains.

MC sticks to the ‘In Progress’ status on most of the grievances HW had raised asking the department to attend them immediately. HW reviewed the status on the complaints we had submitted to MC Shimla. What we realized is that a MC Shimla is a hard nut to crack. First, the department feels reluctant to reply to the complaints. Either, we need to keep giving them reminders or wait for a couple of months for a reply. If your complaint is heard and put under the status “In Progress”, then you should probably wait for the approval of funds etc , that takes, at minimum, 5-6 months. After that, the rainy season restrict the work for MC Shimla, so you wait for 2 more months. Guess, what’s next? MC Shimla would wait for the snowfall and hence the work gets postponed for another couple of months.

In some of the complaints, the budget is sanctioned; the contract is awarded to the contractors, mostly private. However, these contractors don’t appear for months. Then there are a few cases in which the work begins, laborers appears and the material for the maintenance of the footpaths and other small paths that interconnects the residential areas to the main roads of Shimla is delivered. Suddenly, the labor disappears, the maintenance work is left half done, and the materials, like tiles, concrete remains on the site to be wasted only.

These are not assumptions or a general point of view that an average citizen would hold about the MC Shimla or regarding most of the other government departments. Rather, every word written comes from the official interaction of HW with MC Shimla from the past half and a year. If you still doubt then go through the following cases:

Vikas Nagar, Shimla

HW had submitted a few complaints pertaining to the area under Vikas Nagar region. Some of them were submitted almost a year ago and MC had sanctioned the budget. One of these sites includes the road connecting Dev Nagar to main Shimla by-pass road, which we had published in April this year. (Click here to read the story).

The XEN(R&B), MC Shimla has intimated vide Dy. No. MCS/XEN/267/e-gov/2012-1000 dated 26-04-2012 that the estimate has been sanctioned and is under process. The work would be taken up in hand as per availability of budget. Hence the application may please be considered disposed off with regard to this department.

The complaint was disposed off saying that the MC lacks sufficient funds. We would again like to ask MC Shimla if now they have some funds or not? If you have, then please attend to the issue.

In an another complaint, HW wrote to MC Shimla regarding another location in the same area (Vikas Nagar), which was in dire need of maintenance. Fortunately, the complaint was considered and work begins during the month June and labor even had fixed some of the patch. We were glad that MC did sanction the funds to attend to the grievance. However, after a month, all the labor disappeared, and the maintenance work was left half done. Take a look at the video clip recorded at Vikas Nagar yesterday.

Now, why is it that the work was started and then left half done? Where did the funds sanctioned for the maintenance work go? We guess the local residents would be interested in these questions.

Boileauganj/Summerhill ( Click Here to read the complete story)

The height of the unpredictable behavior of MC Shimla can be exemplified with this case. HW submitted a couple of complaints including the accident, that caused due to the absence of the safety walls on the roadside. At the same time, the electricity board, on our complaint, had indentified the locations on the road that connects Boileauganj to Shive Mandir, Summerhill, which were in an immediate need of streetlights.

Copy of the response received from HPSEB

Click On Image For Original View

The MC Shimla confirmed that the budget of Rs.8,90,000/- has been sanctioned for the placement of railings on the roadsides.However, it was just sanctioned and no actual work has been done so far at the location. Again, here, we would again like to inquire MC Shimla regarding the delay in the maintenance work.


Rajhana Panchayat (Click here to read the full story)

A 700 meters patch of the road leading to Biological Laboratories Rajhana from DAV School Sector-4 New Shimla remains in ruins. The people of Rajhana Panchayat, ignored for more than 3 years by the government even after their regular requests, found some relief when the MC Shimla responded to our complaint in the following words:

“The XEN (R&B), M.C. Shimla has intimated vide Dy. No. MCS/XEN/811/e-gov/2012-1872 dated 29-08-2012 that the M.C. Shimla has awarded the resurfacing work of said road to the contractor i.e. for the Road leading to Biological Laboratories Rajhana from DAV School Sector-4 New Shimla from RD 0/850 to 1/080 in ward No. 23 upto M.C. boundary. The work will be taken in hand after rainy season. Hence the Grievance may be considered disposed off with regard to this department.”


It confirmed that the contract has been awarded for the same to a private contractor in the month of August and the work will begin as soon as the rainy season passes. It’s been almost 2 months that the rainy season has ended, but the private contractor hasn’t moved a muscle yet. When we again reminded MC Shimla regarding the delay on the part of contractor, it didn’t bother to answer. We guess, now MC Shimla and the contractors are waiting for the snowfall.

We again submitting an reminder to MC Shimla regarding the pending complaints and would like to share their justification for all this delay and lethargic behavior with our readers and the public. But, that’s possible only when the MC Shimla would bother to reply and that is no less than being the luckiest complainer, If the Municipal Corporation of Shimla doesn’t have funds to look after the maintenance of public infrastructure, then for whom does they have it.

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